Privacy Policy

Privacy Policy

The Tenant Advocate Co. is committed to protecting your privacy and handling your personal information in a respectful, transparent, and secure manner.
This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services.

1. What information we collect

We may collect personal information that you voluntarily provide, including:

  • Your name

    Contact details (such as email address or phone number)

  • Tenancy-related information (such as property details, lease documents, notices, or correspondence)

  • Any documents or images you choose to share to help us understand your enquiry

We only collect information that is reasonably necessary to provide tenancy support and guidance.

2. How we use your information

We use your information solely to:

  • Respond to your enquiries

  • Provide tenancy guidance and advocacy support

  • Assist with document preparation and understanding tenancy processes

  • Communicate with you about your matter

We do not use your information for marketing purposes unless you have expressly agreed.

3. What we do NOT do

  • We do not sell, rent, or trade your personal information

  • We do not share your information with third parties without your consent, unless required by law

  • We do not provide legal advice or represent you in legal proceedings

4. Storage and security of information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Information may be stored electronically (such as emails and digital documents) and is only accessed by authorised persons for the purpose of providing support.

5. Sharing information

Your information will only be shared:

  • With your explicit consent, or

  • Where required or authorised by law

If we believe another organisation is better placed to assist you (such as a free tenancy service), we will provide you with their contact details — we will not transfer your information on your behalf without consent.

6. Accuracy of information

You are responsible for ensuring that the information you provide is accurate and up to date.
If you need to correct or update your information, you may contact us at any time.

7. Accessing or correcting your information

You may request access to, or correction of, your personal information by contacting us at:

support@tenant-advocate.com.au

We will respond to reasonable requests within a suitable timeframe.

8. Communications

Email is our primary method of communication. Please be mindful when sending sensitive information and only provide documents relevant to your enquiry.
If you have concerns about sharing particular information, contact us first and we will advise on the safest way to proceed.

9. National operation

Tenant Advocate operates nationally across Australia.
Privacy obligations may differ slightly between states and territories; however, we aim to apply consistent privacy standards regardless of your location.

10. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

11. Contact us

If you have any questions or concerns about privacy or how your information is handled, please contact:

Tenant Advocate
support@tenant-advocate.com.au